Returns and Replacements

30 Day Return Policy

At Music Matter, our goal is to ensure complete satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to Music Matter within 30 days of receiving the item, providing it arrives back in as new condition.

  • You have the option of exchanging the item(s) or receiving a refund for the full amount of the item purchased
  • Refunds on returned items will be issued in the same payment form as tendered at the time of purchase.
  • Please allow a maximum of 14 days for the refund to be processed upon us receiving the goods, and a further 3 - 5 days for the credit to appear on your statement.

You must return an item in the same condition as it was received, not altered in any way, as well as including:

  • All original packaging such as boxes, bags and tags
  • Accessories such as cables and remote controls
  • Certificates, manuals and warranty cards 
  • Free gifts or bonus items
  • All items included in a bundle

Please read all conditions below. If conditions are not met, Music Matter reserves the right to refuse the return.